I tried to come and purchase a newer used Accord for my mother after doing my homework on Truecar and Auto Trader. My husband and I decided that I would sign for the car since I have awesome credit and we planned on paying cash for the car. He stayed in the with my 2 month old (among other reasons). We parked at the end of the dealership on the lot. There was a group on men (salesmen) standing around the area I parked. I immediately put my game face on. I became apprehensive inside when Troy began to approach me. We all get the same feeling when we go to car dealerships, about the sales people being crooks, and I was no different. Nonetheless, I played it cool and professional. Troy approached me with a few conversational questions, like whether I was looking to downsize (because I pulled up in my Chevy Tahoe), what I was looking for, how many kids I had, etc. I politely answered all his questions and added what I was looking for, the year, and price. We walked around the lot for a little while and after noticing there was nothing fitting the criteria, we walked in to get some list they keep. Troy wasn't able to find anything while I there, but took my name and number and told me he would call me if he found anything. I thought that was the end of our interactions until he called me the next day asking if I had found anything. Overall, I had a great experience. I did not purchase anything from this dealership because they didn't have anything available. It turns out not many other dealership had anything (went to 2 others afterwards) being that my price, year, and mileage may have been a little less realistic (I figured that out later). I ended up going with a Chevy Cruze at another dealership. Troy was pleasant the entire time. Since I am female, I expected to be treated a little different than my husband would but I didn't feel that at all. He listened, answered my questions, and did what he could to find something. He even followed up with me the next day and remained pleasant after hearing I purchase another make and model vehicle at a different dealership. If anything, the customer aspect of my experience was great. I would recommend (and plan to) Troy to anyone attempting to purchase a Honda.
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